Return, Refund & Cancellation

At Luxuryzion, your satisfaction is our priority. If you have any concerns about your order, wish to initiate a return, request a refund, or inquire about cancellation, our team is here to assist you.

📧 General Support: info@luxuryzion.com
📧 Refunds & Returns: refunds@luxuryzion.com
📱 Urgent Enquiries (WhatsApp only): +31 970 1028 0714

We aim to respond to all messages within 4 hours.

Return Policy

You may request a return within 7 days of delivery, provided the item meets the following conditions:

  • Unused, unworn, and in original condition

  • All tags and packaging must be intact

  • Final sale and discounted items are non-returnable unless damaged or defective

  • Items like underwear, swimwear, masks, and custom pieces are not eligible for return unless faulty

  • Shoes and accessories must include original boxes and dust bags

Customers are responsible for return shipping unless the item is incorrect or faulty.

Refunds for Damaged Items

If your item arrives damaged or defective, please contact us within 7 days with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

We will promptly guide you through the refund or exchange process. All items are fully insured during shipping.

Cancellation Policy

Due to the exclusive and fast-moving nature of our inventory, we are unable to cancel orders once placed. Orders are immediately prepared for shipment to ensure timely delivery.

We're Here to Help

If you're ever unsure or need support, please reach out. We're committed to making your shopping experience with Luxuryzion as smooth and secure as possible.