Return, Refund & Cancellation

Contact Us

At Luxuryzion, we are committed to providing outstanding service and making your shopping experience smooth, transparent, and secure. Whether you need help with an order, want to request a return or exchange, or simply have a question, our team is here to help.

Customer Service

• General Support: clientservices@luxuryzion.com
• Refunds, Returns & Exchanges: refunds@luxuryzion.com
• Customer Care (US): +1 (917) 261-3586

Service Hours

• Phone Support: Monday – Friday, 9:00 AM – 6:00 PM (ET)
• Email Support: You can email us anytime. Emails are answered Monday – Friday.

We aim to reply to every email within 24 hours on business days. During busy periods such as holidays, sales, or special campaigns, replies may take slightly longer, but we will get back to you as quickly as possible.

Shipping, Duties & Taxes

• No customs fees, ever. All orders are shipped with duties and import taxes already paid by Luxuryzion, to every country we deliver to.
• No surprise charges. You will never be asked to pay customs duties, import VAT, or clearance fees on delivery.
• We handle everything. If a courier or customs office contacts you asking for any payment, do not pay. Contact us right away and we will resolve it directly with the carrier.
• Fully insured shipping. Every shipment is insured and tracked until it reaches you.

Returns Policy

Our return policy is designed to ensure your satisfaction while protecting the exclusivity and premium quality of our pieces. We accept returns and exchanges within 30 days of the delivery date, subject to the conditions below.

Free Return Shipping

• Return shipping is free. Once your return or exchange is approved, we send you a prepaid return label. You pay nothing to send your item back.
• No customs costs on returns. For international returns, we provide all required customs paperwork and cover any fees.

Return Conditions

• Condition of Items: Items must be returned original, unworn, and unused, with all tags, labels, and packaging attached. Please take care when trying on products and return them exactly as received. Returns that do not meet these conditions will not be accepted.
• Security Tags: Items with a Luxuryzion security or authenticity tag must be returned with the tag attached and intact. Items with removed or damaged tags cannot be accepted.
• Final Sale Items: Products bought on sale or at a discount are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
• Footwear & Accessories: Must be returned in their original boxes and dust bags (if provided), placed inside a protective outer box for shipping. Please do not write on or tape the original product box.
• Hosiery, Lingerie & Swimwear: Hygiene seals must be intact and items returned in unopened packaging. Please try these items on only over your own undergarments.
• Earrings & Face Masks: For hygiene reasons, these cannot be returned unless defective.
• Custom & Made-to-Order Items: These are non-returnable unless they arrive damaged or defective.

Your Return Options

For every approved return, you can choose one of the following:

• Exchange: Swap your item for a different size, color, or style.
• Store Credit: Receive the full value of your item as Luxuryzion store credit, ready to use on your next purchase.
• Refund: Receive your money back to your original payment method.

Please tell us which option you prefer when you request your return.

Exchanges

• Free exchanges. Return shipping and the shipment of your new item are both free, including any duties and taxes.
• Availability. Exchanges depend on availability. Because many of our pieces are limited, we will reserve your new item as soon as your exchange is approved.
• Price difference. If your new item costs more, we will ask you to pay the difference before it ships. If it costs less, the difference is returned to you as store credit or a refund, whichever you prefer.
• When it ships. Your new item is sent once your return has been received and inspected. Our team can arrange an advance dispatch for urgent requests.
• If the item is unavailable. If your requested item sells out, you can choose store credit or a full refund instead.

Store Credit

• Full value. Store credit is issued for the full item price, with nothing deducted.
• Fast. Credit is issued within 1 business day after your return is approved, and you receive it by email.
• Easy to use. Store credit can be used on any item on our website, including new arrivals.
• Valid for 12 months from the date of issue.
• Store credit cannot be exchanged for cash.

Refunds

• Inspection: Once your return reaches us, it is inspected within 3 business days.
• Refund Method: Approved refunds are issued to the original payment method.
• Processing Time: Refunds are processed within 5 business days after approval. Your bank may need an additional 5–10 business days to show the funds.
• What Is Refunded: You receive the full item price. Since return shipping is free, nothing is deducted.
• Confirmation: You will receive an email when your refund has been issued.

Damaged, Defective or Incorrect Items

• Please inspect your order on arrival and contact us within 48 hours of delivery if anything is damaged, defective, or not what you ordered.
• Include your order number and clear photos of the item and its packaging.
• We will arrange a free return and offer a replacement, exchange, store credit, or full refund, whichever you prefer.

Cancellations

• Orders can be cancelled only before they ship, usually within 2 business days of purchase.
• Once an order has been prepared for dispatch or shipped, it can no longer be cancelled because of the exclusive nature of our inventory. You can still return or exchange it under our Returns Policy.

How to Cancel, Return or Exchange

1. Contact us: Email refunds@luxuryzion.com or call +1 (917) 261-3586.
2. Tell us your order number, the reason for your request, and your preferred option: exchange, store credit, or refund. For exchanges, include the size or item you would like.
3. Get your label: You will receive your return authorization and prepaid return label from our team.
4. Send your item: Pack it securely with all tags and packaging, and send it using the label provided.

Important: Returns sent without prior authorization cannot be accepted.

Company Information

Luxuryzion LLC
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States

Please note: This address is not for returns. Please contact our service team first to receive return instructions and authorization before sending any items. Unauthorized returns sent to this address cannot be accepted.