Return, Refund & Cancellation
Contact Us
At Luxuryzion, we are committed to providing outstanding service and ensuring your shopping experience is smooth, transparent, and secure. Whether you need help with your order, wish to request a return, or simply have a question, our team is here to assist you promptly.
Customer Service
General Support: clientservices@luxuryzion.com
Refunds & Returns: refunds@luxuryzion.com
Customer Care (US): +1 (631) 426-3558
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Service Hours
Email Support
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Monday to Friday: 24 hours a day
We aim to respond within 24 hours. During busy periods such as holidays, sales, or special campaigns, responses may take slightly longer — but rest assured, we will get back to you as quickly as possible.
Return & Cancellation Policy
You may request a return within 30 days of delivery, provided the item meets the following conditions:
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Items must be unused, unworn, and in original condition.
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All tags and packaging must remain intact.
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Final sale and discounted items are non-returnable unless damaged or defective.
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Items such as underwear, swimwear, masks, and custom pieces are not eligible for return unless faulty.
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Shoes and accessories must be returned with their original boxes and dust bags.
Refunds for Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
Our team will guide you through the refund or exchange process. Please note that all items are fully insured during shipping.
Cancellations
Cancellations are possible only if the order has not yet been shipped, usually within 2 business days from purchase. Once prepared for dispatch or shipped, cancellations are no longer possible due to the exclusive nature of our inventory.
How to Cancel or Request a Return
Please contact us at clientservices@luxuryzion.com or via phone at +1 (631) 426-3558, providing your order number and the reason for your request. Our team will confirm and assist you promptly.
Luxuryzion LLC
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States
Please note: This address is not for returns. Customers must first contact our service team to receive detailed return instructions and authorization before sending any items back. Unauthorized returns to this address cannot be accepted.