Refund policy

Refund, Return & Cancellation Policy

Dear Valued Luxuryzion Customer,

Thank you for choosing Luxuryzion, where timeless elegance meets global trust. Your satisfaction is our highest priority, and we are committed to ensuring that every purchase is accompanied by complete transparency and peace of mind.

Our Commitment to Quality

At Luxuryzion, we curate a collection of premium designer clothing, footwear, and accessories that reflect the highest standards of authenticity and craftsmanship. Each piece is carefully selected to embody our dedication to excellence and refined style.

Returns Policy

We aim to provide a seamless shopping experience while preserving the exclusivity of our collection. Returns are accepted within 30 days of delivery, provided the following conditions are met:

Return Conditions

  • Condition of Items: Items must be returned in their original, unworn, and unused state with all packaging, dust bags, and tags intact.

  • Final Sale Items: Discounted or promotional products are considered final sale and are non-returnable unless damaged or defective on arrival.

  • Footwear & Accessories: Must be returned in their original boxes and dust bags, placed inside protective packaging.

  • Tags: All Luxuryzion security tags and brand tags must remain attached and unaltered.

  • Hosiery, Lingerie & Swimwear: Must be tried on over undergarments only and returned with hygiene seals intact.

  • Face Masks: Non-returnable unless defective upon receipt.

  • Jewelry: Must be returned with all original packaging and documentation in the same condition as received.

  • Custom Items: Tailored or made-to-order products are non-returnable unless damaged or defective.

Return Process

  1. Ensure items are in their original, unused condition with all packaging.

  2. Contact our team at refunds@luxuryzion.com to request a Return Authorization.

Please Note: All returns must be pre-approved. Unauthorized returns sent directly to our company address cannot be accepted.

Damaged Products & Refunds

In the rare event that an item arrives damaged or defective, we will resolve the matter swiftly and fairly.

Steps to Initiate a Refund

  • Contact us at refunds@luxuryzion.com within 30 days of delivery.

  • Provide your order number, a brief description of the issue, and clear photographs of the item and packaging.

  • Upon review, our team will issue a Return Authorization and guide you through the process.

All items are fully insured during shipping, ensuring a secure and reliable refund process in cases of confirmed damage.

Cancellation Policy

Due to the exclusive nature of our products and fast-moving logistics process, cancellations are only possible before an order has been dispatched.

Once an order has been prepared for shipment or shipped, cancellations are no longer possible. This ensures:

  • Immediate quality checks and packaging

  • Accurate and timely dispatch

  • Preservation of product condition

For assistance, please contact clientservices@luxuryzion.com.

Customer Support

General Inquiries: clientservices@luxuryzion.com
Refunds & Returns: refunds@luxuryzion.com

Customer Care (US): +1 (917) 261-3586

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Service Hours

  • Email Support: Monday–Friday, 24 hours | Saturday–Sunday, 8:00 a.m.–3:00 p.m. EST

Luxuryzion
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States

Please note: This address is for company correspondence only. For return instructions, you must first contact our Customer Service team to receive authorization and the correct return address.