B25 Runner Sneaker

At Luxuryzion, we are committed to providing a seamless and reliable shopping experience. Each order is carefully prepared, shipped exclusively with leading global couriers, and fully insured until it arrives safely at your doorstep.

Orders within the United States and the United Kingdom are delivered within approximately 3 to 7 business days through UPS or FedEx Priority. Deliveries to Canada also take 3 to 7 business days and are handled by UPS. For European destinations, shipments are managed by DHL Express, with an estimated delivery time of 7 to 14 business days. Customers in Australia can expect delivery within 4 to 9 business days through Aramex. For all other international locations, delivery is typically completed within 7 to 14 business days, depending on courier availability and customs clearance.

While we strive for punctuality, occasional delays may occur due to customs inspections, public holidays, or unforeseen logistical disruptions. Our team actively monitors each shipment and works closely with courier partners to minimize any impact and to keep you informed.

Returns & Cancellations

Returns are accepted within seven days of delivery for eligible items that are not marked as Final Sale. Cancellations may only be processed before an order has been dispatched. Once an order has been prepared for shipment or released to the courier, cancellations are no longer possible due to the exclusivity of our inventory.

Insurance & Support

All shipments are fully insured. In the rare event that a package is confirmed lost in transit, a complimentary replacement with full tracking will be arranged at no additional cost. Should delays occur due to courier backlogs, seasonal demand, or severe weather conditions, our support team will provide priority assistance to ensure your concerns are promptly addressed.

Customer Care

For questions or assistance regarding your order, our Customer Care team is available at:

📧 clientservices@luxuryzion.com

📞 +1 (631) 426-3558

Correspondence Address

Luxuryzion LLC
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States

Please note: This address is for correspondence only. Returns must be pre-authorized by our Customer Service team. Items sent without prior approval cannot be accepted.

At Luxuryzion, your satisfaction is our highest priority. If you have any concerns regarding your order, wish to initiate a return, request a refund, or inquire about a cancellation, our dedicated Customer Care team is here to assist you.

For general inquiries, please contact us at clientservices@luxuryzion.com. For matters relating to returns or refunds, you may reach us directly at refunds@luxuryzion.com. You may also call our U.S. concierge line at +1 (631) 426-3558. We aim to respond to all messages within 24 hours. During peak seasons such as holidays or major campaigns, response times may be slightly longer, though every request is always handled with care.

Return Policy

You may request a return within seven days of delivery, provided the item is unused, unworn, and in original condition with all tags and packaging intact. Please note that items designated as Final Sale or sold at a discount are non-returnable unless they arrive damaged or defective. Additionally, products such as underwear, swimwear, masks, and custom-made pieces are not eligible for return unless faulty. Shoes and accessories must include their original boxes and dust bags.

Return shipping costs are the responsibility of the customer unless the item is incorrect or defective. All return requests must be pre-authorized by our Customer Service team. Items sent without prior approval cannot be accepted.

Refunds for Damaged Items

If your order arrives damaged or defective, please notify us within seven days of delivery. To facilitate a smooth resolution, kindly provide your order number, a brief description of the issue, and clear photographs of the item and its packaging. Since all shipments are fully insured, approved refunds or exchanges for confirmed damages are processed promptly and securely.

Cancellation Policy

Cancellations are only possible if the order has not yet been shipped, which typically means within two business days of purchase. Once an order has been prepared for dispatch or handed over to the courier, cancellations are no longer possible due to the exclusive and high-demand nature of our inventory.

We’re Here to Help

At Luxuryzion, our mission is to make your shopping experience smooth, transparent, and worry-free. Should you have any questions or require support at any stage of your order, we encourage you to reach out to our Customer Care team by email or phone.

Correspondence Address

Luxuryzion LLC
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States

Please note: This address is for correspondence only. Returns must be pre-authorized by our Customer Service team. Items sent without approval cannot be accepted.

We offer a 10% welcome discount for all first-time customers.

Use code: LZ10FRST at checkout to apply the discount.

✔ Valid on full-price items

✔ One-time use per customer

✔ Limited-time offer

Need help? Contact us at info@luxuryzion.com

At Luxuryzion, authenticity is not a promise — it is a principle. We are committed to providing our customers with 100% genuine designer products, sourced through a network of authorized retailers, certified distributors, and official outlet partners.

Each item undergoes a meticulous verification process to ensure that it meets the exacting standards expected of the world’s most prestigious fashion houses. We do not source from unauthorized markets and do not tolerate the sale of replicas, counterfeits, or imitations under any circumstance.

Please note that items sourced from outlet or archival collections may occasionally present subtle variations in packaging, labeling, or regional design elements. These distinctions are inherent to the supply chain of luxury goods and do not compromise the item’s authenticity or craftsmanship.

Why You Can Trust Us

We partner exclusively with vetted suppliers who are recognized for their long-standing compliance with international brand distribution standards. Each supplier undergoes routine audits to ensure authenticity, sourcing legitimacy, and ethical handling of brand stock and surplus.

Every item passes through our comprehensive quality control process prior to shipment. Our inspection team verifies stitching, materials, sizing accuracy, labeling, and packaging presentation — guaranteeing that each product meets the expectations associated with premium luxury fashion.

We are built on a foundation of transparency, integrity, and long-term customer trust. From pre-sale communication to after-sales support, we stand behind every item we deliver and are committed to ensuring a seamless, honest, and satisfying shopping experience.

If you have any concerns or require further assurance, please reach out to our team at authenticity@luxuryzion.com.

We are here to provide clarity and uphold your confidence in every purchase.