Hanoverian Hooded Long Down Jacket

Shipping & Fulfillment Information

At Luxuryzion, we are committed to providing a seamless and reliable shopping experience—wherever you are in the world.

Estimated Shipping Times

• USA & UK: 3–7 business days

• Canada (UPS): 3–7 business days

• Europe (DHL Express): 7–14 business days

• Australia (Aramex): 4–9 business days

• Rest of the World: We ship globally and aim to deliver within 7–14 business days

Please note that while we strive to deliver on time, occasional delays may occur due to customs clearance, public holidays, or unforeseen logistics disruptions. All shipments are insured and protected for your peace of mind.

Returns & Cancellations

• Returns are accepted within 7 days of delivery for eligible items that are not marked as final sale.

• Cancellations: Possible only before the order is shipped. Once fulfilled and dispatched, cancellations are no longer permitted.

Lost or Delayed Packages

All orders are shipped with full insurance coverage. In the rare event that a package is confirmed lost in transit, we will arrange a complimentary replacement with full tracking at no additional cost.

For delays caused by courier backlogs, severe weather, or peak seasonal demand, please contact us. Our team is here to assist you and ensure your concerns are handled with priority.

Need Assistance?

For any questions, concerns, or support related to your order, feel free to reach out to us:

📩 Email: clientservices@luxuryzion.com
⏱️ We respond to all inquiries within 48 hours or less.

Customer Service Enquiries

At Luxuryzion, our Customer Service team is dedicated to providing prompt, professional assistance for all your needs—from order support and product inquiries to styling advice.

📧 General Enquiries:
clientservices@luxuryzion.com
For questions about products, sizing, order status, or assistance with your shopping experience.

We aim to respond to all emails—including refund-related requests—within 48 hours, never later.

Specialised Support Contacts

To better assist you, we offer dedicated contact points for specific requests:

📧 Authenticity Verification:
authenticity@luxuryzion.com
For any concerns or clarifications regarding the authenticity of your item. Our Integrity Team will review your case with the utmost attention.

📧 Refund Enquiries:
refunds@luxuryzion.com
For questions related to refund eligibility, processing times, or refund status. Kindly include your order number for faster assistance.

📧 Returns & Exchanges:
returns@luxuryzion.com
For guidance on initiating a return or understanding our exchange policy. Please refer to our Returns Policy before contacting us.

Advertising & Partnerships

We welcome strategic collaborations and advertising opportunities.

📧 Commercial Enquiries:
advertising@luxuryzion.com
Our partnership team is ready to explore meaningful opportunities aligned with our brand values.

If you’re unsure where to direct your query, feel free to reach out via info@luxuryzion.com, and we’ll forward it to the appropriate department.