Hanoverian Hooded Long Down Jacket

Shipping & Fulfillment Information

At Luxuryzion, we are committed to delivering a seamless and secure shopping experience to customers worldwide. Every order is carefully processed, shipped with trusted international carriers, and fully insured for your peace of mind.

Estimated Delivery Times

• United States & United Kingdom: 3–7 business days (UPS / FedEx Priority)

• Canada: 3–7 business days (UPS)

• Europe: 7–14 business days (DHL Express)

• Australia: 4–9 business days (Aramex)

• Rest of the World: 7–14 business days (depending on courier availability)

Please note: While we strive to meet these delivery windows, delays may occasionally occur due to customs clearance, local holidays, or unforeseen logistics disruptions.

Returns & Cancellations

• Returns may be requested within 30 days of delivery for eligible items, provided they are unused, unworn, and returned in original condition with packaging and tags intact.

• Final sale and discounted products are non-returnable unless received damaged or defective.

• Cancellations are possible only before an order has been dispatched. Once an order has been prepared for shipment, cancellations can no longer be accommodated.

Important: Return requests must first be authorized by our Customer Service team. Unauthorized returns sent directly to our company address will not be accepted.

Lost or Delayed Packages

All shipments are fully insured from dispatch until delivery. In the rare event that an order is confirmed lost in transit, a replacement will be arranged at no additional cost.

For courier delays caused by seasonal demand, weather conditions, or customs, our team will liaise with the shipping partner to provide timely updates and ensure your concerns are prioritized.

Customer Support

General Inquiries: clientservices@luxuryzion.com
Refunds & Returns: refunds@luxuryzion.com

Customer Care (US): +1 (631) 426-3558

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Service Hours

• Email Support: Monday–Friday, 24 hours | Saturday–Sunday, 8:00 a.m.–3:00 p.m. EST

We aim to respond to all inquiries within 24 hours. During peak trading periods (holidays, sales, or special campaigns), response times may be slightly longer.

Luxuryzion LLC
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States

Please note: This address is for corporate correspondence only. Customers wishing to return an item must first contact our Customer Service team to obtain the correct return instructions and authorization.

At Luxuryzion, we are committed to providing outstanding service and ensuring your shopping experience is smooth, transparent, and secure. Whether you need help with your order, wish to request a return, or simply have a question, our team is here to assist you promptly.

Customer Service

General Support: clientservices@luxuryzion.com
Refunds & Returns: refunds@luxuryzion.com

Customer Care (US): +1 (631) 426-3558

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Service Hours

Email Support

• Monday to Friday: 24 hours a day

• Saturday & Sunday: 8:00 a.m. – 3:00 p.m. EST

We aim to respond within 24 hours. During busy periods such as holidays, sales, or special campaigns, responses may take slightly longer — but rest assured, we will get back to you as quickly as possible.

Return & Cancellation Policy

You may request a return within 30 days of delivery, provided the item meets the following conditions:

• Items must be unused, unworn, and in original condition.

• All tags and packaging must remain intact.

• Final sale and discounted items are non-returnable unless damaged or defective.

• Items such as underwear, swimwear, masks, and custom pieces are not eligible for return unless faulty.

• Shoes and accessories must be returned with their original boxes and dust bags.

Refunds for Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Our team will guide you through the refund or exchange process. Please note that all items are fully insured during shipping.

Cancellations
Cancellations are possible only if the order has not yet been shipped, usually within 2 business days from purchase. Once prepared for dispatch or shipped, cancellations are no longer possible due to the exclusive nature of our inventory.

How to Cancel or Request a Return
Please contact us at clientservices@luxuryzion.com or via phone at +1 (631) 426-3558, providing your order number and the reason for your request. Our team will confirm and assist you promptly.

Luxuryzion LLC
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States

Please note: This address is not for returns. Customers must first contact our service team to receive detailed return instructions and authorization before sending any items back. Unauthorized returns to this address cannot be accepted.