Shipping & Fulfillment Information

At Luxuryzion, we are committed to a seamless, reliable, and secure shopping experience for customers worldwide. Every order goes through careful verification, preparation, and quality control before it is dispatched with trusted international carriers.

• Fully insured: Every shipment is insured from dispatch to delivery.
• No customs fees: All duties and import taxes are paid by us.
• Tracked: Every order is tracked all the way to your door.

Shipping Costs

• Shown at checkout. Shipping costs are calculated based on your destination and order and are shown clearly at checkout before you pay, with no hidden fees.
• Duties & taxes included. All orders are shipped with duties and import taxes already paid by Luxuryzion, to every country we deliver to. You will never be asked to pay customs duties, import VAT, or clearance fees on delivery.
• We handle everything. If a courier or customs office contacts you asking for any payment, do not pay. Contact us right away and we will resolve it directly with the carrier.

Order Processing Time

Once your order is placed, preparing luxury products typically takes 2–5 business days before dispatch. During this time, our team and logistics partners:

• Verify product availability across our network
• Complete detailed quality and authenticity checks
• Prepare premium packaging and documentation
• Coordinate with international carriers for secure pickup

After preparation is complete, your order is handed to the courier for priority international shipping.

Please note: Orders placed on weekends or public holidays are processed from the next business day.

Estimated Delivery Times

These times apply after dispatch:

• United States & United Kingdom: 3–7 business days (UPS / FedEx Priority)
• Canada: 3–7 business days (UPS)
• Europe: 7–14 business days
• Australia: 4–9 business days (Aramex)
• Rest of the World: 7–14 business days (depending on courier availability)

Total delivery time = processing time (2–5 business days) + delivery time above.

Please note: While we strive to meet these delivery windows, unexpected delays may occur due to customs processing, local holidays, carrier congestion, or unforeseen logistics disruptions.

Order Tracking

• You will receive an order confirmation email as soon as your order is placed.
• Once your order is dispatched, you will receive a shipping confirmation with your tracking number and courier details.
• Tracking information may take up to 24–48 hours to update after dispatch.

Delivery Information

• Signature on delivery: For your security, a signature may be required when your parcel is delivered. If you are not home, the courier will leave a notice with options to rearrange delivery or collect your parcel.
• Check your address: Please make sure your delivery address and phone number are complete and correct at checkout. We are not responsible for delays or losses caused by incorrect address details.
• Address changes: You can change your delivery address only before your order is dispatched. Please contact us as soon as possible.
• Inspect on arrival: Please check your parcel when it arrives. If the outer packaging is visibly damaged, note it with the courier if possible and contact us within 48 hours.
• Refused or unclaimed parcels: If a parcel is refused or not collected and is returned to us, please contact us and we will help you with redelivery, store credit, or a refund under our Returns Policy.

Restricted Destinations

We do not sell to or ship to the following countries and territories:

• Afghanistan
• Armenia
• Belarus
• Burkina Faso
• Central African Republic
• Cuba
• Democratic Republic of the Congo
• Haiti
• Iran
• Iraq
• Kazakhstan
• Kyrgyzstan
• Libya
• Mali
• Myanmar (Burma)
• North Korea
• Pakistan
• Russia
• Somalia
• South Sudan
• Sudan
• Syria
• Tajikistan
• Turkmenistan
• Uzbekistan
• Venezuela
• Yemen
• The Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions of Ukraine

This list reflects international sanctions, export regulations, customs restrictions, and carrier service limitations, and may be updated at any time without prior notice.

• Orders with a billing or delivery address in a restricted destination will be cancelled and fully refunded.
• We do not ship to freight forwarders, parcel-forwarding services, or intermediary addresses for onward delivery to any restricted destination.

Returns, Exchanges & Cancellations

• 30-day returns: Eligible items can be returned within 30 days of delivery, provided they are unused, unworn, and in original condition with all packaging and tags intact.
• Free return shipping: We provide a prepaid return label, and you pay no customs fees on returns.
• Your choice: You can choose an exchange, store credit, or a full refund.
• Final sale: Sale and discounted items are non-returnable unless they arrive damaged or defective.
• Cancellations: Orders can be cancelled only before dispatch, usually within 2 business days of purchase. Once preparation and shipping have begun, cancellation is no longer possible.

Important: All returns must be authorized by our Customer Service team first. Unauthorized returns sent directly to our corporate address will not be accepted.

For full details, please see our Refund, Return & Cancellation Policy.

Lost, Damaged or Delayed Packages

• Fully insured: All shipments are covered by full insurance from dispatch to delivery.
• Lost packages: If a package is officially confirmed lost in transit, we will send a replacement at no extra cost. If the item is no longer available, you will receive a full refund or store credit.
• Damaged in transit: Contact us within 48 hours of delivery with photos, and we will arrange a replacement, exchange, store credit, or full refund.
• Delays: If your tracking has not updated for 5 business days, please contact us. For delays caused by peak-season volume, customs, or weather, our team will contact the courier directly to get updates and resolve the issue promptly.

Customer Support

• General Inquiries: clientservices@luxuryzion.com
• Refunds, Returns & Exchanges: refunds@luxuryzion.com
• Customer Care (US): +1 (917) 261-3586

Service Hours

• Phone Support: Monday – Friday, 9:00 AM – 6:00 PM (ET)
• Email Support:
  • Monday – Friday: You can email anytime, and we reply within 24 hours.
  • Saturday – Sunday: 8:00 AM – 3:00 PM (ET)

During peak holiday or sale periods, response times may be slightly longer.

Corporate Address

Luxuryzion LLC
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States

Please note: This address is for company correspondence only and is not a return address.

Customer Service

General Support: clientservices@luxuryzion.com
Refunds & Returns: refunds@luxuryzion.com

Customer Care (US): +1 (917) 261-3586

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Service Hours

Email Support

• Monday to Friday: 24 hours a day

• Saturday & Sunday: 8:00 a.m. – 3:00 p.m. EST

We aim to respond within 24 hours. During busy periods such as holidays, sales, or special campaigns, responses may take slightly longer — but rest assured, we will get back to you as quickly as possible.

Return & Cancellation Policy

You may request a return within 30 days of delivery, provided the item meets the following conditions:

• Items must be unused, unworn, and in original condition.

• All tags and packaging must remain intact.

• Final sale and discounted items are non-returnable unless damaged or defective.

• Items such as underwear, swimwear, masks, and custom pieces are not eligible for return unless faulty.

• Shoes and accessories must be returned with their original boxes and dust bags.

Refunds for Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Our team will guide you through the refund or exchange process. Please note that all items are fully insured during shipping.

Cancellations
Cancellations are possible only if the order has not yet been shipped, usually within 2 business days from purchase. Once prepared for dispatch or shipped, cancellations are no longer possible due to the exclusive nature of our inventory.

How to Cancel or Request a Return
Please contact us at clientservices@luxuryzion.com or via phone at +1 (917) 261-3586, providing your order number and the reason for your request. Our team will confirm and assist you promptly.

Luxuryzion
575 Fifth Avenue, 14th Floor
New York, NY 10017
United States

Please note: This address is not for returns. Customers must first contact our service team to receive detailed return instructions and authorization before sending any items back. Unauthorized returns to this address cannot be accepted.