Runner Gradient Sneaker

Shipping & Fulfillment Information

At Luxuryzion, we are committed to delivering a seamless and reliable experience—wherever you are in the world.

Order Preparation:
Each order is carefully prepared within 2 to 5 business days, ensuring every item meets our high standards before shipping.

Estimated Shipping Times:

• 
  4–9 business days - FedEx
  
• 
  4–9 business days
  
• 
  4–12 business days
  
• 
  4–9 business days
  
• 
  We ship globally and aim to deliver within 4–12 business days
  

Please note that while we strive to deliver on time, occasional delays may occur due to customs, holidays, or unforeseen logistics disruptions. All shipments are insured and protected for your peace of mind.

Returns & Cancellations

• 
  Accepted within 7 days of delivery for eligible items.
  
• 
  Possible only before the order is shipped. Once fulfilled and dispatched, cancellations are no longer permitted.
  

Lost or Delayed Packages

All shipments are fully insured and protected throughout the delivery process. In the rare event that your package is confirmed lost in transit, we will arrange a complimentary replacement with full tracking at no additional cost.

For unexpected delays—such as those caused by courier backlogs, severe weather, or peak seasonal demand—please don’t hesitate to contact us. Our support team is here to assist you promptly and ensure your concerns are addressed with priority.

Need Assistance?

For questions, concerns, or support with your order, our team is here to help.

Email: info@luxuryzion.com

We respond to all messages within 12 hours or less.

Customer Support & Policies

At Luxuryzion, your satisfaction is our top priority. Whether you have questions about your order, need assistance with a return, refund, or cancellation, our dedicated support team is here to help.

General Inquiries:

📩 info@luxuryzion.com

Refunds & Returns:

📩 refunds@luxuryzion.com

We aim to respond to all inquiries within 12 hours.

Return Policy

You may request a return within 7 days of delivery, provided the following conditions are met:

• 
  original, unworn condition with all tags attached.
  
• 
  (50% off or more) are final sale and non-returnable unless damaged or defective.
  
• 
  are not eligible for return unless faulty.
  
• 
  original packaging, including boxes and dust bags.
  

Please note: Customers are responsible for return shipping costs unless the item received is incorrect or defective.

Refunds for Damaged or Defective Items

If your item arrives damaged or not as described, please contact us within 7 days of delivery and provide the following:

• 
  order number
  
• 
  brief description of the issue
  
• 
  of the item and packaging
  

All orders are fully insured during shipment. Once reviewed, we will guide you through the appropriate refund or exchange process.

Cancellation Policy

We understand that plans can change.

Cancellations are possible only if the order has not yet been shipped, which typically means within 2 business days from the time of purchase.

Due to the exclusive and high-demand nature of our inventory, once an item has been prepared for dispatch or shipped, cancellations are no longer possible.

We're Here to Help

If you’re ever in doubt or need guidance, don’t hesitate to contact us. Our team is committed to making your experience with Luxuryzion smooth, secure, and exceptional from start to finish.

We offer a 10% welcome discount for all first-time customers.

Use code: LZ10FRST at checkout to apply the discount.

✔ Valid on full-price items

✔ One-time use per customer

✔ Limited-time offer

Need help? Contact us at info@luxuryzion.com

At Luxuryzion, authenticity is not a promise — it is a principle. We are committed to providing our customers with 100% genuine designer products, sourced through a network of authorized retailers, certified distributors, and official outlet partners.

Each item undergoes a meticulous verification process to ensure that it meets the exacting standards expected of the world’s most prestigious fashion houses. We do not source from unauthorized markets and do not tolerate the sale of replicas, counterfeits, or imitations under any circumstance.

Please note that items sourced from outlet or archival collections may occasionally present subtle variations in packaging, labeling, or regional design elements. These distinctions are inherent to the supply chain of luxury goods and do not compromise the item’s authenticity or craftsmanship.

Why You Can Trust Us

• 
  vetted suppliers recognized for their compliance with brand distribution standards.
  
• 
  comprehensive quality control before shipment, ensuring both integrity and presentation.
  
• 
  transparency, trust, and long-term customer satisfaction — we stand behind every item we deliver.
  

If you have any concerns or require further assurance, please reach out to our team at authenticity@luxuryzion.com.

We are here to provide clarity and uphold your confidence in every purchase.