Runner Gradient Sneaker

Shipping & Fulfillment Information

At Luxuryzion, we are committed to providing a seamless and reliable shopping experience—wherever you are in the world.

Estimated Shipping Times

• 
  USA & UK: 3–7 business days
  
• 
  Canada (UPS): 3–7 business days
  
• 
  Europe (DHL Express): 7–14 business days
  
• 
  Australia (Aramex): 4–9 business days
  
• 
  Rest of the World: We ship globally and aim to deliver within 7–14 business days
  

Please note that while we strive to deliver on time, occasional delays may occur due to customs clearance, public holidays, or unforeseen logistics disruptions. All shipments are insured and protected for your peace of mind.

Returns & Cancellations

• 
  Returns are accepted within 7 days of delivery for eligible items that are not marked as final sale.
  
• 
  Cancellations: Possible only before the order is shipped. Once fulfilled and dispatched, cancellations are no longer permitted.
  

Lost or Delayed Packages

All orders are shipped with full insurance coverage. In the rare event that a package is confirmed lost in transit, we will arrange a complimentary replacement with full tracking at no additional cost.

For delays caused by courier backlogs, severe weather, or peak seasonal demand, please contact us. Our team is here to assist you and ensure your concerns are handled with priority.

Need Assistance?

For any questions, concerns, or support related to your order, feel free to reach out to us:

📩 Email: clientservices@luxuryzion.com
⏱️ We respond to all inquiries within 48 hours or less.

At Luxuryzion, your satisfaction is our priority. If you have any concerns about your order, wish to initiate a return, request a refund, or inquire about cancellation, our team is here to assist you.

📧 General Support: clientservices@luxuryzion.com
📧 Refunds & Returns: refunds@luxuryzion.com

We aim to respond to all messages within 48 hours.

Return Policy

You may request a return within 7 days of delivery, provided the item meets the following conditions:

• 
  Unused, unworn, and in original condition
  
• 
  All tags and packaging must be intact
  
• 
  Final sale and discounted items are non-returnable unless damaged or defective
  
• 
  Items like underwear, swimwear, masks, and custom pieces are not eligible for return unless faulty
  
• 
  Shoes and accessories must include original boxes and dust bags
  

Customers are responsible for return shipping unless the item is incorrect or faulty.

Refunds for Damaged Items

If your item arrives damaged or defective, please contact us within 7 days with:

• 
  Your order number
  
• 
  A brief description of the issue
  
• 
  Clear photos of the item and packaging
  

We will promptly guide you through the refund or exchange process. All items are fully insured during shipping.

Cancellation Policy

We understand that plans can change.

Cancellations are possible only if the order has not yet been shipped, which typically means within 2 business days from the time of purchase.

Due to the exclusive and high-demand nature of our inventory, once an item has been prepared for dispatch or shipped, cancellations are no longer possible.

We're Here to Help

If you're ever unsure or need support, please reach out. We're committed to making your shopping experience with Luxuryzion as smooth and secure as possible.

We offer a 10% welcome discount for all first-time customers.

Use code: LZ10FRST at checkout to apply the discount.

✔ Valid on full-price items

✔ One-time use per customer

✔ Limited-time offer

Need help? Contact us at info@luxuryzion.com

At Luxuryzion, authenticity is not a promise — it is a principle. We are committed to providing our customers with 100% genuine designer products, sourced through a network of authorized retailers, certified distributors, and official outlet partners.

Each item undergoes a meticulous verification process to ensure that it meets the exacting standards expected of the world’s most prestigious fashion houses. We do not source from unauthorized markets and do not tolerate the sale of replicas, counterfeits, or imitations under any circumstance.

Please note that items sourced from outlet or archival collections may occasionally present subtle variations in packaging, labeling, or regional design elements. These distinctions are inherent to the supply chain of luxury goods and do not compromise the item’s authenticity or craftsmanship.

Why You Can Trust Us

• 
  vetted suppliers recognized for their compliance with brand distribution standards.
  
• 
  comprehensive quality control before shipment, ensuring both integrity and presentation.
  
• 
  transparency, trust, and long-term customer satisfaction — we stand behind every item we deliver.
  

If you have any concerns or require further assurance, please reach out to our team at authenticity@luxuryzion.com.

We are here to provide clarity and uphold your confidence in every purchase.